Privacy Policy

1. Introduction

Pyshnaya Sliva ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pyshnaya-sliva.com and use our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing and payment information
• Company name and job title
• Course progress and completion data
• Communication preferences
• Feedback and survey responses

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our services
• Processing payments and transactions
• Communicating with you about our services
• Sending course materials and updates
• Providing customer support
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Contract: Processing necessary for the performance of a contract with you
• Consent: You have given clear consent for specific processing purposes
• Legitimate Interest: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email marketing (Mailchimp, ConvertKit)
• Analytics (Google Analytics)
• Customer support (Zendesk)
• Course delivery platforms

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Regular security assessments
• Limited access to personal information
• Secure payment processing
• Regular staff training on data protection

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Types of cookies we use include:

7.1 Essential Cookies

Necessary for the website to function properly and cannot be disabled.

7.2 Analytics Cookies

Help us understand how visitors interact with our website.

7.3 Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

Request access to your personal information and receive a copy in a portable format.

8.2 Correction

Request correction of inaccurate or incomplete personal information.

8.3 Deletion

Request deletion of your personal information, subject to certain exceptions.

8.4 Restriction

Request restriction of processing under certain circumstances.

8.5 Objection

Object to processing based on legitimate interests or for marketing purposes.

8.6 Withdraw Consent

Withdraw consent for processing where consent is the legal basis.

To exercise these rights, please contact us at [email protected].

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Account information: Retained while your account is active and for 7 years after closure
• Course data: Retained for the duration of your course access plus 3 years
• Marketing data: Retained until you unsubscribe or opt-out
• Website analytics: Retained for 26 months

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

15. Complaints and Supervisory Authority

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with:

• Our Data Protection Officer at [email protected]
• The Australian Privacy Commissioner (www.oaic.gov.au)
• Your local data protection supervisory authority (for EU residents)